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Pokerog FAQ — Answers to your questions All answers

Find straightforward answers on account, payment, bonus, VIP, and Live Casino topics — all in one place. Most questions can be resolved right here.

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Account
Updating your profile on pokerog is straightforward. After logging in, click the profile icon at the top right and go to "Account Settings" or "Edit Profile".

To change your mobile number:
  1. Click on the "Change Mobile" option.
  2. An OTP will be sent to your current number — use it to verify your identity.
  3. Enter your new mobile number — an OTP will be sent to that number as well.
  4. Enter the OTP sent to your new number to complete the change.
Name & date of birth changes: Your name and date of birth cannot be changed directly after registration, as they are tied to KYC verification. To update them, Help Center Contact us and submit a copy of your National ID.

Email Updates: You can do this easily from "Change Email" in settings — just verify both your old and new email addresses.

Bonus
There are two places to find promotions on pokerog:

1. Promotions page: In the navigation, go to "Promotions" menu for all active offers — cashback, reload bonuses, tournaments, and more.

2. Latest Promotions: "Latest Promotions" page features the most recently added offers.

Update Schedule:
  • Daily Offer: New daily missions and cashback are updated every day at 10:00 AM.
  • Weekly offer: Fresh weekly cashback and reload bonuses every Monday
  • Special Offer: Special promotions run during the Cricket World Cup, IPL, Eid, and other major occasions.
The latest offers also appear on the homepage banner when you're logged in. Keep notifications enabled so you're alerted the moment a new offer drops.

VIP
pokerog's VIP program has 5 tiers. You earn points on every bet, and those points determine your tier.

VIP tier details:
  • Bronze: 0–5,000 Points — 3% monthly cashback
  • Silver: 5,001–25,000 points — 5% cashback + weekly free spins
  • Gold: 25,001–1,00,000 points — 8% cashback + dedicated manager
  • Platinum: 1,00,001–5,00,000 Points — 10% Cashback + Birthday Bonus + Fast Withdrawal
  • Diamond: 5,00,001+ points — 15% cashback + exclusive tournaments + personal account manager
How points are earned: Earn 1 point for every ৳100 wagered. Points accumulate twice as fast in Live Casino.

Your point balance and VIP status can be found in your account's "Rewards" page.

Account Policy
In short: Each person may hold only one account. However, two different family members can run separate accounts from the same device — under certain conditions.

What you must follow:
  • Each account must be registered with a unique mobile number and email address.
  • Each payment method (Mobile Pay/Nagad) must be registered under a different person's name.
  • You cannot create two accounts under the same name, payment method, or ID.
Prohibited actions: Creating two accounts yourself to claim a bonus twice is strictly prohibited. The system detects this automatically.

Consequence: If multiple accounts are detected, all of them may be permanently closed and balances forfeited. If you're unsure about anything, reach out to support beforehand.

Referral
With pokerog's referral program, both you and your friend benefit.

How it works:
  1. Log in and go to the "Refer" or "Invite Friends" option in your profile
  2. You'll receive your personal referral code or link.
  3. When your friend registers using that link and makes their first deposit, both of you will receive a reward.
Prize details:
  • You'll receive: 10% cash bonus on your friend's first deposit (up to ৳500)
  • Your friend gets: Extra ৳50 bonus balance
  • Additional: As long as your friend keeps playing regularly, you'll earn a 0.5% commission on their bets every month.
Terms: Your friend must deposit at least ৳500 for the bonus to apply. The same person cannot claim referral bonuses across multiple accounts.

Payment
Under normal conditions, deposits on pokerog Within 1–5 minutes is added to your balance. In rare cases, it may take up to 15 minutes depending on banking system load.

If it still hasn't arrived after 15 minutes:
  1. Make sure you're sending to the correct payment number for Bangladesh.
  2. Take a screenshot of your Mobile Pay/Nagad transaction and note the Transaction ID (TxID).
  3. Help Center Share your TxID in Live Chat — issues are typically resolved within 30 minutes.
Common reasons why deposits get stuck:
  • Incorrect reference number or remarks entered
  • Payment not made in the registered account name
  • Sending below the minimum deposit amount (৳200)
  • Temporary payment server downtime
Important: If a deposit fails, the amount is usually returned to your Mobile Pay/Nagad within 30 minutes. If it doesn't come back, contact support.

Live Casino
Live Casino is far more exciting than regular slots — real dealers run the games on camera in real time, so you can watch and place bets from the comfort of your home.

Most Popular Live Games:
  • Baccarat: Bet on Player or Banker — whoever you think will win. Simple rules, fast gameplay.
  • Roulette: A ball lands on a spinning wheel — bet on red/black, odd/even, or a specific number.
  • Blackjack: Get closer to 21 than the dealer without going over.
  • Andar Bahar: A popular South Asian game — pick the side you think will match.
Steps to get started:
  1. Log in and go to "Games" and select "Live Casino"
  2. Click on your preferred game table — the dealer's live video feed will start immediately.
  3. Select your bet amount from the chip selector at the bottom and place it on the table.
  4. Once the betting window closes, no more bets can be placed — the result will follow
Start with small bets (৳50–৳100) your first time until you're comfortable with the rules.
More help

Can't find your answer in the FAQ?

Our support team is always ready to help.

Live Chat Support

Click the chat icon at the bottom right of any page for Bangla support. Average response time is 30 seconds.

Active 24/7
Email Support

For complex issues, email support@pokerog.app with full details. Including your transaction ID and screenshots will help us resolve your issue faster.

Response within 3–6 hours
Help Center

Find detailed guides, video tutorials, and step-by-step troubleshooting instructions. Especially useful for new members.

Go to Help Center →
Bonus-Related Questions

For any questions about welcome bonuses, cashback, or wagering requirements, contact support or check the promotions page.

View Promotions →
Responsible Gaming

To set deposit limits, a cool-off period, or self-exclusion, visit the Responsible Gaming page for full details.

Learn more →
Terms & Conditions

Bonus wagering, withdrawal policy, account verification — all the rules are clearly laid out in plain language.

Read the rules →
About this page

Why the Pokerog FAQ Was Created

Thousands of members play on pokerog every day, and they often have the same questions — how to update an account, where to find bonuses, what to do when a deposit gets stuck. We've put together detailed answers to the most common questions all in one place.

This FAQ page is updated regularly — any new features or changes will be reflected here. So if you have a question, check here first. In most cases, you'll find the answer without needing to contact support.

Search for your question

Type a keyword in the search box above — such as "deposit", "bonus", "VIP", or "Live Casino" — and relevant questions will appear instantly.

Use the topic filters

Use the "Account", "Payment", "Bonus", "VIP", and "Games" buttons to browse questions by topic and save time.

Can't find your answer here? No worries. Help Center or reach us via live chat — our Bangla-speaking support team is always here.

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