Pokerog Privacy Policy — How We Protect Your Data

Your personal data is a responsibility we take seriously. pokerog never sells your information, never shares it unnecessarily, and keeps it secure at all times. Learn more on this page.

Last updated: 1 July 2026
Language: English
Read time: ~8 minutes
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By using pokerog, you agree to this Privacy Policy. If you have any questions, please visit our Help Center Get in touch.

This document contains a total of 10 section. Use the table of contents on the left to jump directly to any part.
No Data Sales
Encrypted Storage
In your hands

How We Protect Your Data

The six core pillars of pokerog's commitment to your privacy.

Encrypted data storage

All your data is protected with AES-256 encryption. What lives on our servers is code only — no one can read it directly.

AES-256 Encryption
Your Data Is Never Sold

Pokerog does not sell your information to any advertising company or third party — this is one of our core commitments.

No data selling
Full control in your hands

You can request to view, correct, or delete your information at any time — no complicated process involved.

User-controlled
SSL-Secured Communication

All communication between your browser and our servers is encrypted with 256-bit SSL. No third party can intercept it in transit.

SSL 256-bit
Minimum Retention Period

Data is not kept longer than necessary unless required by law. Any unnecessary data is deleted after your account is closed.

Minimal Retention
Restricted Staff Access

Only selected staff with a specific job-related need can access your data. All access is logged and regularly audited.

Role-Based Access

1 What Information We Collect

When you use pokerog, we collect certain information needed to keep the platform running smoothly and to improve your experience. We only collect what's genuinely necessary — nothing more.

Data type Example Why it's needed
Identity-related Name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Email, mobile number Account login and sending notifications
Financial Information Mobile Pay/Nagad number, transaction history Payment and withdrawal processing
Gaming Activity Bet history, win/loss records Responsible Gaming Monitoring
Technical Information IP address, browser, device type Security & Fraud Prevention

Important: We never collect your full payment account PIN, bank password, or any similarly sensitive credentials.

2 How We Collect Your Information

Pokerog collects information through various methods, all in a fully transparent manner:

  • Directly from you: When filling out registration forms, KYC documents, support chats, and payment forms
  • Automatically: Through server logs, cookies, and session data while you use the site
  • From payment providers: Mobile Pay/Nagad automatically sends payment status updates to confirm transactions
  • From fraud detection services: To identify suspicious account activity

Your information is never collected without your knowledge. Where providing information is optional, this is clearly indicated.

3 Why & How We Use Your Information

Collected information is used only for specified purposes. Your separate consent will be obtained if it needs to be used for any other purpose:

  • Create & Manage Your Account
  • Processing payments and withdrawals
  • Monitoring responsible gaming and identifying unusual patterns
  • Responding to support requests
  • Compliance with legal obligations (such as international AML regulations)
  • Improving the Platform — Through Anonymized Analytics

What We Don't Do: Your information is never shared with advertisers or marketing agencies. We do not allow third parties to build profiles by analysing your gaming behaviour.

4 Who We Share Your Information With

Pokerog does not sell your data to anyone. However, limited data sharing may occur in specific circumstances:

  • Payment Partners (Mobile Pay, Nagad, Rocket): Only the information necessary to complete a transaction
  • Security Provider: For fraud detection — technical data only
  • Legal Authorities: When required by a court order or a legitimate request from a regulatory authority
  • Corporate changes: In the event of a company merger, the new operator will be bound by the same Privacy Policy

Data shared in each case is kept to the absolute minimum — only what is strictly necessary.

5 Cookies & Tracking Technologies

Pokerog.app uses cookies to enhance site performance and remember your session. There are three types of cookies:

Essential Cookies Analytics Cookies Preference Cookies
  • Essential Cookies: Login sessions, language preferences — the site cannot function without these
  • Analytics Cookies: Which pages get the most traffic, where loading issues occur — anonymous data only
  • Preference Cookies: Your layout preferences and game filter settings — saved for your convenience

Cookies can be disabled in your browser settings, though doing so may affect certain site features.

6 How Long Your Data Is Retained

Pokerog does not retain any data longer than necessary. The following retention periods are generally observed:

Data type Retention Period Reason
Account information For as long as your account remains active Service delivery
Transaction Records 5 years International AML regulations
KYC Documents 5 years after account closure Legal Requirements
Support Chat 1 year Service Quality Improvement
Technical Logs 90 Days Security monitoring

Once the legal retention period has passed, data is automatically deleted or anonymised.

7 Your Rights Regarding Your Data

You have full control over your own data on pokerog. You hold the following rights:

Right to Access

You have the right to know what personal data we hold about you and to receive a copy of it.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Deletion

Unless required by law, you may request deletion of your data after your account is closed.

Right to object to processing

You can object to the use of your information for any specific purpose.

Right to Data Portability

You may request a download of your data in a machine-readable format.

Right to Restrict Processing

You can request a temporary suspension of processing for any data you dispute.

To exercise these rights, please contact our Help Center Submit your request. We typically respond within 30 days.

8 Security measures

Pokerog uses multiple layers of security to protect your information:

  • Transport Security: All communication between the site and servers is encrypted using TLS 1.3 protocol
  • Storage Encryption: Sensitive data in the database is stored with AES-256 encryption
  • Access control: Staff access is role-based and all access is logged
  • Penetration testing: Third-party security audits conducted every quarter
  • Automated Threat Detection: Unusual logins or transactions are flagged immediately
  • Data Backup: Regular encrypted backups are stored in a separate, secure location

You also have responsibilities: Use a strong password, never share your login credentials with anyone, and keep two-factor authentication enabled.

9 Children's Privacy

Pokerog is intended exclusively for individuals aged 18 and above. We do not knowingly collect data from minors.

If we know or have reason to believe that a minor has created an account, that account is immediately closed and all collected data is deleted. If you believe your child has opened an account, please contact us.

10 Changes to the Privacy Policy

This privacy policy may be updated due to business needs or legal changes. Before any significant update, we will:

  • We will send a notice to your registered email
  • We will display a banner on the site's homepage
  • We will notify you at least 14 days before any new policy takes effect

Minor changes such as spelling corrections or clarifications may be made without a separate notice. The date of the latest update is always shown at the top of this page.

Last Reviewed: July 1, 2026

Frequently asked questions

A wager or rollover requirement determines how many times you need to bet your bonus amount before you can withdraw it. Here's a simple example to make it clearer:

Say you received a BDT 1,000 bonus with a 10x wagering requirement. That means you need to place a total of BDT 1,000 × 10 = BDT 10,000 in bets. Only once those BDT 10,000 in wagers are completed can the bonus funds be withdrawn.

Contribution by Game Type:
  • Slots: generally count at 100%
  • Sports Betting: 100% (minimum odds of 1.50 apply)
  • Live Casino (Roulette/Baccarat): typically 10–20%
Live progress is shown in the "Bonus" tab of your account — displaying exactly how much has been completed and how much remains.

Yes, all records are available in one place. After logging in, click on the profile icon — you'll find a menu labeled "Transaction History" there.

There are two separate tabs:
  • Payment history: All deposits and withdrawals — including date, amount, method, and status
  • Betting history: Full details of each bet — game, amount, outcome, and time
You can filter by specific date or game type. Records from the last 365 days are directly accessible — for older records, please submit a request to Support.

Your data is secure — enjoy Pokerog with complete peace of mind

You've read our Privacy Policy and seen how seriously we take your security. Go ahead and register with confidence.

18+ only. Please gamble responsibly.

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